Rankings are based on passenger surveys. Regionally, Cleveland/Pittsburgh scored very well and Detroit wasn't far behind, anything above 700 is an equivalent to an 'A' grade by passengers. Columbus and Cincinnati fared around average. CLE was the only CAL hub to get more than 700 pts. Results were released on June 29. Give credit to Mok for putting CLE where it is. On a side note, has anyone been to Calgary? 626 is an ugly number.

 

 

 

 

Overall Airport Satisfaction Index Scores

    (Based on a 1,000-point scale)

 

    Large Airport Ranking

    (30 million passengers or more per year)

 

    Las Vegas McCarran International (LAS)                       706

    New York John F. Kennedy International (JFK)                 703

    Philadelphia International (PHL)                             703

    Dallas/Ft. Worth International (DFW)                         698

    Chicago O'Hare International (ORD)                           697

    Detroit Metropolitan Wayne County (DTW)                      697

    George Bush Intercontinental/Houston (IAH)                   695

    Newark International (EWR)                                   695

    Phoenix Sky Harbor (PHX)                                     693

    Large Airport Segment Average                                692

    Hartsfield-Jackson Atlanta International (ATL)               690

    Miami International (MIA)                                    688

    Minneapolis/St. Paul International (MSP)                     687

    Los Angeles International (LAX)                              686

    Orlando International (MCO)                                  685

    Denver International (DEN)                                   681

    San Francisco International (SFO)                            663

 

    Medium Airport Ranking

    (10 million to less than 30 million passengers per year)

 

    New York LaGuardia International (LGA)                       722

    Chicago Midway International (MDW)                           709

    Baltimore Washington International (BWI)                     706

    Cleveland Hopkins International (CLE)                        702

    Pittsburgh International (PIT)                               700

    Tampa International (TPA)                                    698

    Lambert St. Louis International (STL)                        696

    Sacramento International (SMF)                               694

    San Diego International/Lindbergh Field (SAN)                694

    Salt Lake City International (SLC)                           691

    Toronto Pearson International (YYZ)                          691

    Fort Lauderdale Hollywood International (FLL)                690

    Louis Armstrong New Orleans International (MSY)              686

    Memphis International (MEM)                                  686

    Ronald Reagan Washington National (DCA)                      685

    Medium Airport Segment Average                               685

    San Jose International (SJC)                                 683

    Cincinnati/Northern Kentucky International (CVG)             677

    Charlotte Douglas International (CLT)                        675

    Seattle-Tacoma International (SEA)                           675

    Washington Dulles International (IAD)                        675

    Boston Logan International (BOS)                             674

    Oakland International (OAK)                                  671

    Honolulu International (HNL)                                 669

    Portland (OR) International (PDX)                            661

    Vancouver International (YVR)                                657

    Calgary International (YYC)                                  626

 

    Small Airport Ranking

    (Less than 10 million passengers per year)

 

    Dallas Love Field (DAL)                                      718

    Houston Hobby International (HOU)                            718

    Orange County John Wayne (SNA)                               706

    Southwest Florida International (RSW)                        705

    El Paso International (ELP)                                  704

    Bradley International (BDL)                                  703

    Long Beach (LGB)                                             703

    San Antonio International (SAT)                              701

    Small Airport Segment Average                                692

    Raleigh-Durham International (RDU)                           691

    Kansas City International (MCI)                              687

    Port Columbus International (CMH)                            687

    Nashville International (BNA)                                686

    Albuquerque International Sunport (ABQ)                      678

    Tucson International (TUS)                                   677

    Indianapolis International (IND)                             674

    Austin-Bergstrom International (AUS)                         672

    Burbank Bob Hope (BUR)                                       664

    Boise (BOI)                                                  654

 

 

ohio has 3 major cities but no large airport... thats awful

CLE almost slipped out of the medium range category it fell from something like 13 million pax in 2000 to around 10.9 in 2003...although it's gained a million pax from that low by 2005. On a brighter note....I think if CAK gets another 500,000 pax per year annually it will make the small airport list. I think the cutoff is 2 million pax annually.

I'm flying in and out of Hartfield all the time and the boys and girls there have moving people through security down to a science.  I actually have to arrive at CVG earlier than I would at Atlanta because of how much time they waste at security in Cincinnati, and Atlanta is one of the three largest airports in the world, if not the largest.  I love that place.  Sleek, efficient, dead simple layout and it gets me the f*ck out of Georgia.

^what is not to love?

ohio has 3 major cities but no large airport... thats awful

 

Toledo Express Airport is less than 50 miles away from the gigantic Detroit Metro which 80% of our region heads up to Motown for direct flights.  Dayton International is awfully close to Cincy, Columbus, and Indianapolis.  Akron Airport is close to Cleveland.  I think within this tri-state area (OH, MI & IN) there are an abundance of airports to choose from only so many can be so big and so little.  I prefer flying out of Toledo because it's convenient, accessible, affordable, and no long lines.  I only go to Detroit if there's a long flight I must take to go places such as Vancouver, LA or Florida.

I'm surprised to see that Dayton Cox International isn't on that list. I thought it handled something close to the number of passengers that Port Columbus did.

 

And I don't agree with the ranking of Orlando International at all. I thought it would rank as one of the best. I think it's a beautiful airport and well managed. Yet it got a lower ranking than Cleveland or St. Louis (granted those are in different categories). Cleveland seems more like a subway station and St. Louis is way too confusing.

 

I dunno -- rankings, sheesh!

How the heck did LaGuardia get a 722? That place is horrible! It's over-crowded and it seems like the planes are always delayed!

 

Hopkins is all right. I'd give the Detroit airport a 1,000, though. That place is nice. Good chairs, bright and cheerful.

The rankings are based on business travellers use of airports. They ask thousands in their survey to rank the airports based on certain criteria.

 

Alot of people disagree with the rankings, but you gotta understand that JD Power's rankings aren't really based on how pretty an airport is. Business travellers would fly out of a shed if it meant saving 30 minutes to catch a flight. It's an important poll because business travel makes up most of the airlines profits. It takes into account location and quality of car rental facilites, transportation options when leaving the airport to get the city center, parking facilites, etc. Take LGA...it's a zoo...but it's never taken me more than 10 minutes (w/o checked bags) to get from a gate to public transportation/15 for airport parking. Likewise in Cleveland. A place like IAD is prettier in some aspects than the respective airports I mentioned...but if you land in the D gates it can take up to 25-30 minutes to get public transportation (which outside of taxi is a bus that runs every half hour to a Metro station that takes another 30 minutes to get downtown) and parking can take as long as 45. You don't really care about the prettiness of a terminal when you tired and just want to get the hotel/home. The only reason I think CLE should upgrade gate facilites is because it's still more of a narrow-body (737,757) airport than a widebody (767, 777) airport.